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Technical Support Representative I

Position: Technical Support Representative I

We are looking for people who want a career in customer service/technical support and who want to be the best in the webhosting industry. We currently have openings on day, night and graveyard shifts in our Houston, Texas location.

Job Description:

  1. Front line support for Chats and Telephone calls
  2. Troubleshoot any issues customer is having with his webhosting plan
  3. Provides technical support for Level I escalation issues via helpdesk
  4. Performs miscellaneous job-related duties as assigned

Required Skills:

  • Excellent written and verbal skills in the English language to communicate effectively to clients
  • Ability to work with a team and follow instruction from supervisors
  • Outstanding customer service skills
  • Must be dependable to be at work during assigned shifts
  • Knowledge of FTP, DNS, Cpanel and WHM preferred
  • Ability to multitask and meet specific goals set by supervisors
  • Experience with documenting procedures
  • Able to troubleshoot basic webhosting procedures
Click Here to Apply!
 
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Great Web Hosting Career
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At HostGator, you'll find a highly motivated team in a goal oriented, fast paced environment.
Employee Testimonial
"I have been with Hostgator for awhile now and I honestly must say that it is nice to have a job to come to that you really enjoy. The learning experience is truly fantastic and the people I work with on a daily basis create a comfortable environment in which you can rely on others, a true team essence. It is an environment built for technicians which allows us to truly do what we do best."

- Donald Grimm

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